NQ Mobile Privacy Policy

Privacy is a fundamental right. NQ Mobile is committed to maintaining customer privacy through an ethical performance culture that is based on trust, simplicity and confidence. It is a core responsibility to secure customer information and privacy protection that is critical in maintaining trust and providing better services. NQ Mobile’s individual protection policy ensures customer confidentiality under the defined terms and conditions.

  1. 1 Effective date and update
    1. 1.1 Effective date; September 1, 2009
  2. 2 Information we will collect and trace
    1. 2.1NQ Mobile’s official website may be accessed anonymously. However, certain activities such as payment transactions, surveys, and forum communication will require personal customer information and customer consent. This information may include: name, address, telephone number, as well as the brand name and model of the user’s mobile phone. Same examples may include:
      1. 2.1.1 If you submit an order on line, the required information will be collected, including your NQ Mobile UID, the number, brand and model of your mobile phone as well as your credit card number etc.
      2. 2.1.2If you ask for technical support on line, the required information will be collected, including your name and address, the information relating to the hardware and software of your mobile phone as well as the specific problems you have encountered.
    2. 2.2Prior to this request, we will define the purposes of this information. The customer may then choose whether o not to proceed with the transaction and provide the appropriate information. If he/she prefers not to provide the required information, then the transaction shall be canceled.
  3. 3 The purpose of collecting information functions:
    1. 3.1 We will you use your personal information for the following.
      1. 3.1.1 To provide you with information relating to virus warnings, product upgrades customer, services, newsletter and Email updates, and to further our customer feedback for our future products and your suggestions for our improvements.
      2. 3.1.2 To help us create the contents relevant with you;
      3. 3.1.3 To provide you with additional information that is tailored to your specific needs or interests;
      4. 3.1.4 To help us provide better products and services to exceed customer expectations;
      5. 3.1.5 To purchasing and downloading our products, access services or participate in the activities you have selected;
      6. 3.1.6 To help you quickly find the appropriate software, service or product information.
    2. 3.2 To allow copartners of NQ Mobile use the information you have provided. We will request these copartners to guarantee the security of user’s personal information and keep this information confidential. Copartners may only use personal customer information when they are working on behalf of NQ Mobile.
  4. 4 The principle for limiting utilization
    1. 4.1 Limiting utilizations may occur in the following circumstances.
      1. 4.1.1 With customer written consent;
      2. 4.1.2 To exempt you from immediate danger in life, body or property;
      3. 4.1.3 To prevent the rights and interests of others from significant hazards;
      4. 4.1.4 To improve public interest, without damage to your vital interests.
  5. 5 Recommend this website to your friends
    1. 5.1 If you select to use our services we recommended you to refer our website to a friend. This may be done simply by giving us your friend’s name or Email.Our website will automatically send an Email to your friend to invite him/her to access our website, and store his/her Address for future updates.
    2. 5.2 NQ Mobile complies with international information criterion to protect your personal information. These measures including some technical and program steps that can protect your data against misuse, illegal access, disclosure, losing, modification or destroy. We use security socket layer (SSL) to transmit credit card information.
    3. 5.3 As an international company, NQ Mobile will provide company information to our branch offices local all over the world. It is possible that the personal information you have submitted to us may be transmitted to other NQ Mobile branch offices in the world. For example, the personal information provided by a European customer at the time of product registration may be transmitted to a server in USA and then transmitted to one or more of servers of branch offices in Europe. Meanwhile, in some countries or regions, our subcontractors may undertake the tasks of information collection, transmission, storage and processing.
  6. 6 Content of Email
    1. 6.1 NQ Mobile will not read or disclose to any third party the private Email communication information that is transmitted using our service, unless gven appropriate consent to do so.
  7. 7 Log
    1. 7.1 We have provided logging function for the Emails and other communications transmitted in the process of using NQ Mobile services. Any user can select to open or close his own log record function. NQ Mobile will not read or disclose to any third party the recorded user’s private information without further consent.
  8. 8 UID information
    1. 8.1 NQ Mobile respects the request of any user or third party to verify his own UID information, and will correct or allow correcting that possibly incorrect information. Any user and third party can ascertain whether his information has been appropriately corrected.
  9. 9 Cookie
    1. 9.1 Cookie
      1. 9.1.1 Cookies are frequently used on NQ Mobile’s site. A cookie is a unique text file our website sends to your explorer software. This helps customers customize the information based on browsing preferences.
      2. 9.1.2 Cookies are used to personalize webpage and / or recognize you when you are accessing our website, in order to conveniently browse and access our website after having registered our products, services and other support services.
      3. 9.1.3 Cookies are also used to trace your access to our website. We will acquire information in personal identifiable modes including your IP address. However, such information will merely be used for analysis and will be limited to the use according to the minimum requirement for execution of analysis.
      4. 9.1.4 If you do not want NQ Mobile to transfer Cookies into your web browser, you may change your web browser setting to refuse Cookie or notify you when any website is attempting to this transaction. This refusal shall influence your option to use curtain products and/or services provided on our website.
    2. 9.2Network beacon
      1. 9.2.1 Network beacon on our website to analyze traffic mode, such as the frequency of use on a specific part of site. The acquired data will help us realize the kind of information our customers are most interested in, and what preferential terms our customers have the strongest desire to obtain. If you are unwilling to help NQ Mobile improve our website, you may refuse such website analysis by disabling JavaScript on your computer. If you have disabled JavaScript, some of functions on our website will be incapable of normal operation.
      2. 9.2.2 We can also use network beacon is also used in an Email for sales promotion. To further determine whether this Email has been opened and worked. We will develop more your favorite sales promotional activities according to the information provided by mail responses. Except for the Email address you have previously provided, the information collect will not identify you.
    3. 9.3 By means of various tracing technologies as mentioned above, we can trace the domain names, IP addresses and the type of explorer adopted by the users who have accessed our website. We use such information to trace the traffic modes congregating on the whole NQ Mobile website. Such information is independent of any personal information.
  10. 10 Discussion group/forum
    1. 10.1 The information you submit on discussion group or forum will be regarded as public information instead of confidential information. The information released in these areas are at the risk of being collected and used by others. Please be cautious and responsible when submitting information when you are on line.
  11. 11 Third party website
    1. 11.1 On the website of NQ Mobile, there are many links to other companies which have established cooperative relationships with us. NQ Mobile assumes no responsibility for the privacy criteria adopted by our commercial copartners. You are suggested to read their privacy policies, because they may involve different contents.
    2. 11.2 We are also linked to joint websites that are maintained by NQ Mobile in coordination with one or more of our commercial copartners. When you are submitting information to one of our joint websites, it is possible that you submit such information to NQ Mobile and our commercial copartner, but the privacy policy adopted by joint website may be different from this privacy policy. Therefore, you are suggested to read the privacy policy on any linked joint website, so as to obtain the information regarding the privacy criteria of this website.
  12. 12 Disclaimers
    1. 12.1 In case any competent government authority requests us to disclose the personal user identification in accordance with legal procedure, we will provide personal user info according to the requirement of the law enforcement agency or for the purpose of public safety. NQ Mobile will assume no liability for any disclosure in such case.
    2. 12.2 NQ Mobile will not assume any responsibility for disclosed personal info that has been shared to others by the user.
    3. 12.3 NQ Mobile assumes no responsibility for any personal information that is lost, disclosed, or falsified due to force beyond our company’s means that affect the normal operation of network, such as hacker attack, intrusion or attack of computer virus and temporary close of website due to government regulation.
    4. 12.4 NQ Mobile also assumes no responsibility for the disclosure of personal particulars caused by the other websites linked with our website as well as any legal dispute and consequence resulting from such case.
  13. 13 Policy modifications
    1. 13.1 Notification for changes or modification to NQ Mobile ‘s privacy policy shall be posted on our website. If such modification involves the use of personal identifiable information, the notice will include the instructive description on how to refuse such use.
  14. 14 Contact us
    1. 14.1 We have appointed an executive agent for privacy protection policy, who will be responsible for NQ Mobile’s compliance with the privacy criteria as described in this statement.
    2. 14.2 If you have any questions or concerns regarding this policy, would like to modify the communication option, update or refer to your personal information we have possessed, or withdraw your decision to allow us to collect, use or publish your personal information, please contact us without hesitation:Email:privacy@nq.com
We prohibit download of our products and services by residents of countries sanctioned the U.S. Office of Foreign Assets Control.